Ordering
Why can't I see pricing?
When you sign up at the store for an account, there may be a slight delay as we verify that you are, indeed, a pro photographer. We only sell to photographers, so the pricing is hidden from consumers. If you are thorough in your signup (address, email, business name, etc.) there shouldn't be any delay in your seeing pricing. Try waiting a few hours and logging back in to the store again to see if pricing has been opened up to you. When you sign up, be sure to give us a business name and an email address attached to that business.
What is your turn-around time?
It takes roughly 45 seconds to order online. Your order will ship from our facility 15 working days from when we receive good files. If files are uploaded before 10:00am, Pacific, that day counts as a working day. If files are found to have problems, we'll alert you by email and work with you to correct them. The 15-day counter starts again when the repaired files are received.
What if I need it NOW?
On the last page of the checkout process, there is an option to RUSH your job. It will add a 40% RUSH fee to your order and we will move your book up to the front of the line. This typically means the book will ship from our facility within 7 working days of ordering. You should probably upgrade your shipping, too!
Do you check my files?
We do. We look for resolution, color, and cropping issues primarily. We will contact you about any issues in those three areas. If our technicians see something else that they may be concerned about (e.g. a bride's face on a fold line, or a misspelling), we will contact you. It's our goal to have your book look as good as it can! KISS, however, is not responsible if something other than resolution, basic color, and cropping issues show up in your final book.
How do I upload?
After you've placed your order, you will receive a confirmation that gives you an order number and a link to upload. Create a folder with that order number, place your layouts (sequentially numbered JPEGs or a single PDF) in that folder, and click on the link. The link takes you to http://www.KissWeddingBooks.com/upload, where you simply drag your job-numbered folder onto our logo and it will send the files to us.
How do I upload a replacement page?
Just go to http://www.KissWeddingBooks.com/upload and drop it on the lips! Make sure to put it in a folder named with your job number and the word "fix." E.g., if your job number was 1499, you would create a folder named "1499fix" and put ONLY the files that need replacement in that folder. Please name them the same as the files they are to replace.
What if I'm having trouble uploading?
Contact support and we'll get you hooked up to the FTP.
Can I order if I'm not a wedding photographer?
Yes! Our only restriction is that you are a professional photographer who will charge sales tax on your final books. Since we're a wholesale company, we depend on you to collect proper sales tax for your state.
Do you ship internationally? What are the rates?
Yes! We ship all over the world. Once you have an account, you can put a book in your shopping cart and start the checkout process to show shipping calculations.
What is your Christmas Deadline?
December 1st. See how KISS stacks up against the competition by clicking here.